Privacy Policy
Your privacy is important to us. We collect and use your information only as described in our privacy policy.
by accessing or using the Rixtwin App, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use the app.
1. Information We Collect
- Personal details (name, contact number, email)
- Vehicle details
- Insurance-related information
- App usage data (for service improvement)
2. How We Use Your Information
- Prepare insurance quotations
- Process renewals and payments
- Deliver insurance documents
- Send notifications and reminders
- Improve app performance and user experience
3. Data Sharing
Your information may be shared with licensed insurance providers and payment partners
only for service purposes.
Rixtwin does not sell or rent your personal data to third parties.
4. Data Security
- Rixtwin uses reasonable technical and organizational measures to protect your data.
- Access to personal data is limited to authorized personnel only.
5. Data Retention
Your data is retained only as long as necessary for legal, operational, or service purposes.
6. User Rights
- Request access to your personal data
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal requirements)
7. Cookies & Tracking
The Rixtwin App may use basic tracking technologies to improve functionality and user experience.
8. Updates to Privacy Policy
This Privacy Policy may be updated periodically. Continued use of the app indicates
acceptance of the updated policy.
9. Contact Us
If you have any privacy-related concerns, contact us at:
📧 support@rixtwin.com.my
Terms & Conditions
By creating an account, you agree to abide by our terms and conditions.
1. About Rixtwin
Rixtwin is a digital vehicle insurance service platform that assists users with insurance
quotations, renewals, payments, and document access for all types of vehicles.
Rixtwin is not an insurance company.
2. Eligibility
You confirm that all information provided is accurate and up to date.
3. User Account
- You are responsible for maintaining the confidentiality of your login details.
- You agree not to share your account with others.
- Rixtwin is not responsible for unauthorized access caused by user negligence.
4. Insurance Quotations
- Insurance quotations are prepared based on the information provided by the user.
- Final premiums, coverage, and terms are determined by the insurance provider.
- Rixtwin reserves the right to request additional documents or clarification.
5. Payments
- Payments are processed securely through supported online payment methods.
- Rixtwin does not store your payment card or banking details.
-
All payments made are subject to confirmation by the payment gateway
and insurance provider.
6. Cover Notes & Documents
- Cover notes and insurance documents will be issued only after successful payment and approval.
- Documents will be available in the Rixtwin app dashboard.
- Users are responsible for checking document accuracy upon receipt.
7. Renewal Notifications
Rixtwin provides renewal reminders as a convenience.
While we strive to notify users before expiry, the final responsibility to renew
remains with the user.
8. Limitation of Liability
Rixtwin shall not be liable for:
- Delays caused by incorrect user information
- Decisions made by insurance providers
- System downtime beyond reasonable control
9. Suspension or Termination
Rixtwin reserves the right to suspend or terminate accounts that:
- Provide false information
- Misuse the platform
- Violate these Terms & Conditions
10. Changes to Terms
Rixtwin may update these Terms & Conditions at any time.
Continued use of the app indicates acceptance of the updated terms.
11. Contact
📧 Email: support@rixtwin.com.my
💬 WhatsApp support available via the app